How will i know when my parcel is ready for collection?

You will receive SMS and/or email notification as soon as your parcel has been delivered to your chosen Pargo parcel point and is ready for collection.

What do i need to bring to collect a parcel?

All you need is your ID and the Pargo Code for that parcel. You will receive a unique Pargo Code in the sms and/or email that informs you that your parcel is ready for collection.

I have lost my pargo code. what should i do?

The Pargo Code can be found in the sms and/or email notification that informs you that your parcel is ready for collection. If you have lost your Pargo Code, please contact us to receive a new code.

Can someone else collect my parcel?

Yes. The person collecting will have to bring your ID (or a copy) and unique Pargo Code.

Can i change my pargo parcel point?

Unfortunately, once the parcel has been handed over by the sender we cannot change the collection point.

How long will it take for my parcel to be ready for collection?

Delivery can take up to three business days from the day that Pargo collects your parcel. Add an additional two days for delivery to outlying areas.

What is the pargo code?

This is a unique and random security code that you receive by sms and/or email at the moment the parcel arrives at your preferred Pargo parcel point. You will need this code to collect the parcel. Without it, you will not be able to collect.

I received a notification that my parcel has been delivered but they can’t find the parcel at my pargo parcel point.

Are you at the correct Pargo parcel point? Please check the collection address you received via SMS and/or email to confirm you went to the right Pargo parcel point. If you visited the right pickup point, please contact us.

How many days do i have to pick up my parcel?

Pargo holds the parcel for 8 days from the moment you receive your sms/email notification. If you have not collected your parcel within 8 days, it will be returned to the sender.

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